Privacy Policy — Oden Salon

1. Introduction

oden.salon ("we", "our" or "the platform") is a management and point-of-sale system for beauty and grooming businesses: barbershops, hair salons, nail bars, spas, brow and lash studios and tattoo studios. This policy describes how we collect, use, store and protect the information of our users and of their own clients.

2. Information We Collect

Business information

Trading name and contact details
Address and opening hours for each location
Tax details needed to issue your subscription invoice
Your list of services, prices and durations

Team information

Name and email address
Role and permissions on the platform
Access logs
Commission, tips and shifts worked

Information about your clients

Name and phone or email used to confirm the appointment
Service history and technical notes, such as colour formulas
Preferences and, when the business uploads them, before-and-after photos
Balances, packages and loyalty points

Transactional information

Services charged, amounts and tips
Payment methods used
Deposits, cancellations and no-shows
Stock consumed per service

3. How We Use the Information

We use the information we collect to:

Run the diary and send reminders and confirmations
Process payments, tips and deposits
Calculate commission, payouts and station rent
Keep the client record and the loyalty programme
Deduct stock and warn you before you run out
Charge the subscription and issue your invoice
Send you important notices about the service

4. Storage and Security

We apply technical and organisational measures to protect your information:

Encryption in transit (SSL/TLS)
Encryption at rest for sensitive data and payment credentials
Access restricted by each team member’s role
Regular backups
Audit logs for operations affecting payments and stock

5. Data Sharing

We do not sell, rent or share your personal information with third parties, except in the following cases:

With the payment processor that charges your clients’ cards
With the messaging provider that delivers reminders over WhatsApp or SMS
To comply with legal or tax obligations
With your explicit consent
To protect our legal rights

6. Your Clients’ Data

The information about your clients is yours. You are the controller of that data and oden.salon acts only as processor: we use it to provide the service and for nothing else. We do not use it for our own advertising and we never share it with other businesses on the platform.

7. Data Retention

We keep your information for as long as your account is active. If you cancel, you have ninety days to export your client, service and payment history; after that we delete the data, except anything tax law requires us to keep for longer.

8. Your Rights

Under Mexico’s Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP), you have the right to:

Access: know what personal data we hold about you
Rectification: correct inaccurate or incomplete data
Cancellation: ask us to delete your data
Objection: object to the processing of your data

One limit applies to cancellation: records tied to an invoice already issued cannot be deleted while the retention period required by law is still running.

To exercise these rights, write to us at hola@oden.salon.

9. Notifications

We send emails and messages to tell you about:

Appointments booked, confirmed or cancelled
Subscription charges and renewals
Service interruptions that affect your operation
Low-stock alerts

Marketing notifications are optional and you can unsubscribe at any time. Those about your account and your operation are part of the service.

10. Changes to This Policy

We may update this policy from time to time. We will tell you about significant changes through the platform or by email, and we recommend reviewing it periodically.